Chapter 11: On not throwing the baby out with the dishes
INTERPRETING TEST RESULTS
Review the results right away
- Triage - figure out what problems need fixed
- Problem solving - figure out how to fix them
Can this marriage be saved?
- Always consider tweaking first
- Focus on specifics
- Tweak, but verify
- If the problem is deep, bite the bullet
- Remember, it's almost never too late to challenge basic assumptions
Typical problems
- Users are unclear on the concept
- The words they're looking for aren't there
- There's too much going on
Some triage guidelines
- Ignore "kayak" problems
- Resist the impulse to add things
- Take "new feature" requests with a grain of salt
- Grab the low-hanging fruit
Don't throw the baby out with the dishes
- Be careful not to break what already works in order to fix something else.
